At ProChapters, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information in accordance with the Singapore Personal Data Protection Act (PDPA).

1. Information We Collect
We collect information that you provide to us directly (e.g., name, email, phone number, company) when you contact us, subscribe to our newsletter, or use our services. We also automatically collect information through cookies and similar technologies (e.g., IP address, browser type) when you use our website.

2. How We Use Your Information
We use your personal data for the following purposes:

• To provide, operate, and deliver our coaching, training, and related services to you.

• To communicate with you, including sending you marketing and promotional messages only with your explicit consent.

• To improve our website, services, and user experience through data analysis.

• To comply with legal and regulatory obligations.

3. How We Protect Your Information
We have implemented reasonable security measures to protect your personal data from unauthorized access, collection, use, or disclosure. However, please note that no method of electronic transmission or storage is completely secure.

4. Sharing Your Information
We do not sell your personal data. We may share your data:

• With trusted third-party service providers (e.g., for email marketing, data hosting) who are bound by contractual obligations to protect your data.

• If required by law or to protect the rights and safety of ProChapters and others.

5. Cookies and Tracking Technologies
Our website uses cookies. Some are essential for the site to function, while others help us analyse web traffic. You can manage your cookie preferences through our cookie banner and your browser settings.

6. Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. For example:

• Newsletter Data: Retained until you unsubscribe.

• Client Service Data: Retained for up to 7 years for legal and tax compliance.

7. Your Rights (Under the PDPA)
You have the right to:

• Access and obtain a copy of your personal data.

• Correct any inaccurate or incomplete personal data.

• Withdraw your consent for the collection, use, or disclosure of your personal data.

To exercise any of these rights, please contact us using the details below. We will respond to your request within 30 days.

8. Children’s Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you are a parent or guardian and believe your child has provided us with personal data, please contact us, and we will delete it.

9. Changes to This Policy
We may update this policy from time to time. The updated version will be posted on our website with a revised date.

10. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your rights, or wish to contact our Data Protection Officer, please contact us at:
📧 business@prochapters.com