ProChapters respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with the Singapore Personal Data Protection Act (PDPA).

1. Information We Collect

We collect personal information that you voluntarily provide, including name, email address, phone number, and company details, when you contact us, subscribe to our communications, or engage our services.

We also collect limited technical information automatically when you visit our website, such as IP address, browser type, and usage data, through cookies and similar technologies.

2. How We Use Your Information

Your personal data may be used for the following purposes:

• To deliver and manage our coaching, training, and advisory services
• To communicate with you, including operational updates and marketing communications where consent has been given
• To improve our website, services, and user experience
• To comply with legal and regulatory requirements

We do not use your data for purposes unrelated to the above.

3. Protection of Personal Data

We implement reasonable administrative, technical, and organisational measures to protect personal data from unauthorised access, collection, use, or disclosure. While we take appropriate precautions, no electronic transmission or storage method can be guaranteed to be completely secure.

4. Disclosure of Information

We do not sell or trade personal data.

Personal information may be shared only in the following circumstances:

• With trusted third-party service providers who support our operations and are contractually obligated to protect your data
• Where disclosure is required by law or necessary to protect the rights, safety, or property of ProChapters or others

5. Cookies and Tracking

Our website uses cookies to ensure functionality and to analyse site usage. You may manage cookie preferences through your browser settings or our cookie banner.

6. Data Retention

Personal data is retained only for as long as necessary to fulfil its intended purpose or to comply with legal obligations.

Typical retention periods include:

• Newsletter and marketing data, retained until consent is withdrawn
• Client service records, retained for up to seven years for legal and regulatory purposes

7. Your Rights Under the PDPA

You have the right to:

• Access your personal data
• Request correction of inaccurate or incomplete data
• Withdraw consent for the collection, use, or disclosure of your personal data

Requests may be submitted using the contact details below. We aim to respond within 30 days.

8. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal data from individuals under the age of 18. If such data is identified, it will be deleted promptly.

9. Updates to This Policy

This Privacy Policy may be updated from time to time. Any changes will be published on our website with an updated revision date.

10. Contact

For enquiries regarding this Privacy Policy or to exercise your rights under the PDPA, please contact:

📧 business@prochapters.com